We recommend five steps to apologize:
1. Affirm each other's feelings and express regret.
Even if you don't mean it maliciously, there is nothing wrong with what you say and do. As long as your actions hurt the other party, you can still apologize for the hurt feeling of the other party. This is the most difficult and effective step. When they feel understood, they are more willing to understand your position and listen to your feelings. So this step can pave the way for the following four steps, and effectively help both sides to repair the relationship after the conflict. For example: "I'm sorry to hurt you, but I'm angry."
2. Accept your responsibilities.
Show that you are willing to take some responsibility for the quarrel, for example: "I'm sorry, I forgot to put my clothes in before it rained, which made everyone's clothes wet."
This kind of apology often has great effect, which can turn the negative emotions of both sides into positive ones. Being able to apologize for your own lack is a mature and admirable performance.
3. Indicates that it was not intended to be so.
Explain clearly to the other person that you didn't mean to do so, for example: "I always wanted to put my clothes in, but I forgot when I answered the phone..."
If the other side thinks you mean it, you will be more angry. Explain to the other person that you didn't mean it. You can make the other person calm down quickly and repair their relationship.
4. Explain the situation to the other party.
Explain to the other party what happened: "Xiaoling called, I didn't notice it had rained, and my clothes were all wet."
It's not an excuse, it's just to let the other party know the details.
5. Repair the damage caused.
The solution: "I can hang up my wet clothes and blow them with an electric fan. Maybe I can dry them faster."
It sounds like the steps of apology are complicated. In fact, you can summarize the whole process in a few words. See the following example:
1. Affirm each other's feelings and express regret. I'm sorry to hurt you.
2. Be responsible for your mistakes - point out your mistakes. For example: "I bumped it recklessly."
3. Clarification was not intended. I didn't mean to bump into you.
4. Explain why it happened. At that time, I was in a hurry to go to the meeting and didn't pay attention to the surrounding situation.
5. Repair the damage caused. How are you? Is it painful? Let me pick up the things that fall on the ground for you.
Remember: apologizing doesn't mean "it's my fault" or "it's all my fault," but "I'm responsible for all the missing things and apologize."